New & Notable
SAP CRM and customer experience News
November 20, 2019
The latest version of SAP S/4HANA Cloud embeds Qualtrics XM capabilities that provide a way for users to give direct feedback about the product. Analysts say it could be a differentiator but may take time.
October 22, 2019
Alex Atzberger is leaving his post as president of SAP Customer Experience. He will be replaced by industry veteran Bob Stutz. The news comes two weeks after Bill McDermott announced he was stepping down as SAP CEO.
October 21, 2019
SAP renames Qualtrics Research Core Qualtrics CoreXM and adds AI, enterprise analytics, dashboard tools and admin controls for data access.
August 15, 2019
Industry observers believe that if SAP is to remain competitive, S/4HANA migrations need to pick up, and new leadership needs to convince customers of the intelligent enterprise's value.
SAP CRM and customer experience Get Started
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Companies looking to SAP to help them create great customer experience should understand C/4HANA deployment options and which is best for them. Continue Reading
SAP C/4HANA is a cloud-based customer experience and e-commerce platform. Continue Reading
Slotting in SAP Extended Warehouse Management ensures that products are placed using the correct physical and storage conditions, and picked according to the right parameters. Continue Reading
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There is no one way to complete a CRM platform migration, but a little planning and asking questions along the way can ensure you are on the road to success. Continue Reading
Manuel Grenacher, general manager of SAP Service Cloud, offers tips for using CX best practices to improve the lives of both field service providers and the people they service. Continue Reading
'Experience data' from Qualtrics will help SAP boost its customer experience offerings. The company is also considering how AI can help and where privacy concerns fit into the CX landscape. Continue Reading
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Industry experts sound off on what SAP trends customers should watch in 2019. They also don't mince words about where SAP should head in the New Year. Continue Reading
The top five SAP trends from 2018 start with SAP C/4HANA and end with the intelligent enterprise. Continue Reading
Some Hybris customers give the rebrand to SAP Customer Experience and SAP C/4HANA a thumbs-down, but others believe that it's all part of the IT name game. Continue Reading
Problem Solve SAP CRM and customer experience Issues
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Our company is deploying SAP CRM and SAP ECC. Which is a better application for entering sales orders? Is SAP CRM robust enough for EDI sales orders? Can sales orders be modified in CRM if created in ECC and vice versa? Continue Reading
I am a graduate with an MBA in sales and marketing and 8 years of hands-on experience in sales. I only have basic knowledge about the IT environment (Excel, Word and PowerPoint). I am thinking about shifting my efforts to the SAP field. Is SAP CRM ... Continue Reading
CRM can greatly benefit the mall industry. Find out how with our expert response. Continue Reading