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Quick Takes: SAP's new support product

SAP is selling a new support product and Genesys and SAP are jointly selling an adapter for mySAP Customer Relationship Management.

SAP selling new support product

SAP, Walldorf, Germany, is selling a new support product, MaxAttention. It is available in two packages. MaxAttention ServiceLevel contains a service level agreement for support requests and includes technical risk management for up to two projects, plus named contacts at SAP and expert back office support accessible through customer self-services from SAP. MaxAttention OnSite includes the entire MaxAttention ServiceLevel package plus on-site expert knowledge from dedicated consultants permanently at the customer site.

Genesys and SAP team on adapter

Genesys Telecommunications Laboratories Inc., San Francisco, a subsidiary of Alcatel, and SAP are jointly selling the Genesys Gplus Adapter for mySAP Customer Relationship Management. The adapter is designed for mySAP CRM customers who want easy integration with Genesys' Suite 6, which is customer interaction management and multi-channel routing software for contact centers.

Precise Software integrates with SAP R/3

Precise Software Solutions, Westwood, Mass., has bought the exclusive rights to sell and support EMC Corp.'s Luminate Analysis Suite for SAP R/3, and integrate it with Precise i3, Precise's application performance management suite. Precise also assumed the customer service contracts for existing customers using the Luminate Analysis Suite for SAP, which is used by about 200 customers for business-focused service level management, performance analysis, problem identification and capacity planning for SAP environments.

Obtree readies portal software

Obtree Technologies, Alsiso Viejo, Calif., a content and knowledge management software provider, is now selling its new Obtree C4 architecture and Obtree Portal Suite software. Obtree C4 and Obtree Portal Suite are designed to manage, edit and access legacy customer data, dynamic Web page content, market research reports, Excel spreadsheets, marketing presentations and customized applications from one browser-based system. Obtree C4 has been integrated to work with SAP installations.

Exact Macola opens new office

Exact Macola, Marion, Ohio, has opened an office in Cambridge, Ontario, Canada. It is responsible for all operations from Ontario to the East Coast. Exact Macola Canada also has facilities in Vancouver, British Columbia. Exact Macola's makes enterprise resource planning applications and e-business software for small- and mid-sized businesses.

To include your announcement in Quick Takes, e-mail Beth Quimby, news editor

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