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P.H. Glatfelter heads to SAP to drive its business transformation

P.H. Glatfelter Co., a producer of specialty papers and engineered products, selected from SAP America Inc. as its e-business platform, which it plans to use for the strategic transformation of its business.

As part of its Project IMPACT, announced in July 2000 and funded with $49 million in September 2000, P.H. Glatfelter wants to increase operational efficiencies, change its business model and improve customer satisfaction and value, according to George Glatfelter II, chairman, president and chief executive officer of P.H. Glatfelter.

The first phase of Project IMPACT began in July 2000. It included preliminary design to identify changes necessary in P.H. Glatfelter's business processes and organizational structure, and the role that technology will play in enhancing those processes. The second phase is well under way, according to the company, and is expected to extend over several years.

P.H. Glatfelter will use SAP's experience in the paper industry to help redefine its business processes, as well as the mySAP Workplace and the mySAP Supply Chain Management software tools to increase its efficiency, provide information to its employees and improve customer satisfaction.

"We are implementing technology that will align us more closely with our customers, enable us to be more responsive in meeting their needs and provide us with a competitive operating advantage and more favorable operating margins," said Kevin Gerlach, IMPACT product manager, P.H. Glatfelter.

The company hopes that will be able to provide its customers with real-time information they need to be successful in their own end markets, he said.

P.H. Glatfelter's implementation of will span 3,300 employees, who will be able to access strategic business information and link functionality across global operating sites. MySAP Workplace will provide the company with an enterprise portal to unify information, services and applications pertinent to employees. This will hopefully increase levels of collaboration and efficiency with customers and suppliers, P.H. Glatfelter said.

Meanwhile, the company will utilize mySAP SCM to improve on-time deliveries, reduce cycle time and enhance the ability of resources. The mySAP Mill Products software will be utilized to allow P.H. Glatfelter to manage industry-specific business processes, including paper machine block scheduling, customer order management and roll and sheet inventory management.

SAP has over 200 customers in the paper and forest products industry, and the mySAP Mill Products software is tailored for this industry. It provides a characteristic-based solution, from product definition to production and execution to costing and profitability analysis. The characteristic-based configuration also allows companies to build complex orders to exact customer specifications at order entry and use that information to drive the entire manufacturing process, through shipping and invoicing.


P.H. Glatfelter

SAP America

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