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Podcast: SAP implementation challenges, potential pitfalls

James Smith, IT director of dishware and stemware maker Rosenthal USA discusses the challenges and potential pitfalls of an SAP implementation.

In this podcast, news editor Robert Westervelt provides an update of recent stories of importance to SAP professionals. He interviews James Smith, IT director of dishware and stemware maker Rosenthal USA about the challenges and potential pitfalls to an SAP implementation. Based in New Jersey, Rosenthal has 50 employees and was pressured by corporate executives in Germany to implement SAP Business One, according to Smith. Smith talks about the selection process, discusses the challenges along the way and points out some of the features lacking in SAP's software suite for small businesses.

  Podcast: SAP implementation challenges, pitfalls  

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  Program highlights  

  • (1:00) SAP, Oracle playing catch-up with BPM technologies: Large software vendors are 12 to 18 months away from catching up to the established pure-play business process management vendors, according to an analyst with Gartner Inc.

  • (2:40) SAP to revamp midmarket strategy: SAP is rethinking its small and midmarket strategy in 2006, with plans to launch a new selling model for its partners, implement new pricing and focus on microvertical industries.

  • (3:25) Rosenthal IT Director James Smith: Smith discusses how a company should conduct a proper vendor selection process.

  • (5:51) Rosenthal's decision to choose SAP Business One was driven by its parent company, which has an SAP commitment.

  • (6:14) The best case scenario for software vendor selection and implementation, according to Smith.

  • (7:19) Third Wave Business Systems: Smith discusses why Rosenthal selected Third Wave, a reseller, as an implementation partner.

  • (7:39) What is it like dealing with a value added reseller (VAR)?

  • (9:44) Is it easy to identify troubled VARs?

  • (10:47) What is something you don't like about SAP Business One?

  • (11:16) Have you been through an upgrade?

  • (11:57) Business One is not built on NetWeaver. Why wasn't that a factor for Rosenthal?

  • (12:46) How do you negotiate with a VAR?

  • (13:56) Is there a problem with scope creep in small business projects?

      Program Links:  

  • ERP guide for the midmarket:This SearchSAP.com guide gathers content from our site, our sister TechTarget sites, and across the Web to explain how and why ERP systems can benefit your business, and help you decide which system is right for you.

  • Small businesses mull SAP Business One, All-in-One choice: The head of SAP's product management for small businesses said there are questions to ask before deciding between SAP Business One and All-in-One software.

  • Microsoft's strong midmarket channel thwarts Oracle, SAP: As Oracle and SAP aim for more small and midsized businesses, they are encountering a strong and complicated Microsoft channel partner network.

  • SearchSAP.com Editorial Blog: This is the place for additional commentary and discussion about recent events, news stories or whatever else happens in the SAP world.

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