SAP support and maintenance

  • September 06, 2006 06 Sep'06

    Podcast: SAP firms cope with support issues

    Consultant Doug Whittle discusses the support issues SAP customers face after their new systems go live and the support strategies that get the most value out of an SAP system.

  • August 03, 2006 03 Aug'06

    SAP taps Solution Manager for future maintenance updates

    Customers using mySAP Business Suite 2005 applications and all future versions must use SAP Solution Manager for maintenance updates in 2007

  • July 05, 2006 05 Jul'06

    CIOs in the dark over maintenance cost creep

    CIOs have little insight into managing maintenance of their apps, and even less control over how much they're spending.

  • February 01, 2006 01 Feb'06

    SAP to bolster support program with new hires

    SAP executives said Tuesday they plan to hire additional personnel to support its new premium support package.

  • January 31, 2006 31 Jan'06

    SAP's new support plan gives customers more to mull

    Some customers see the benefits of SAP's new support package. The expanded options could stave off a rush to third party support providers, according to industry experts.

  • January 30, 2006 30 Jan'06

    SAP rolls out new support option

    SAP's new "premium" level support fills a gap between standard support and its high end services.

  • February 09, 2005 09 Feb'05

    SAP hears call for NetWeaver support

    Enterprises using NetWeaver for the first time are finding some customized components can result in performance issues. SAP is working with Mercury Interactive Corp. to catch problems before they're put into full production.

  • October 25, 2004 25 Oct'04

    SAP report card: Satisfaction with support down

    SAP users sound off on support and documentation. They also have high marks for SAP as a key business partner and technology leader.

  • August 19, 2004 19 Aug'04

    Brief: SAP warns of phony support calls

    SAP is issuing a warning to customers not to provide implementation data to telephone callers identifying themselves as SAP support staff.

  • March 18, 2004 18 Mar'04

    SAP extends support, revamps licensing

    In a day full of announcements, SAP rolled out a bold new maintenance calendar and introduced the latest edition of its integration platform.

  • September 26, 2003 26 Sep'03

    SAP pros rate support, seek upgrade advice

    IT pros attending this week's user conference have concerns and questions about SAP technology, upgrade and support plans. Does SAP have answers for them?

  • September 17, 2003 17 Sep'03

    Expert: Don't be a cubicle coder site expert Jon Reed offers a short to-do list for programmers who want to stay safe when outsourcing trends threaten their jobs.

  • April 28, 2003 28 Apr'03

    Analyst details wrinkles in SAP licensing

    SAP is quietly doing a few things on the licensing front that one Gartner analyst thinks users should be aware of.

  • January 16, 2003 16 Jan'03

    New SAP Web services platform supports .NET, WebSphere

    SAP announced its new NetWeaver WebServices platform this morning in New York.

  • November 12, 2002 12 Nov'02

    SAP Report Card: Some SAP users want better support, documentation

    Some users said SAP could do a better job with documentation and support. In fact, some said navigating their way through SAP support is often more confusing than the code that caused them to reach out for help in the first place.