SAP support and maintenance
- November 05, 2009
A recent survey of SAP users in Ireland and the U.K. found that more than half plan to upgrade in the next 12 months, but they're not happy with the expense.
- November 04, 2009
Most companies that deploy SAP SRM on-demand reap savings, but they face reconfiguring challenges as well as the risk of delegating responsibility for strategic supplier management processes to a third party.
- October 12, 2009
Rimini Street's third-party maintenance and support extends its offering to several SAP products. One customer is enjoying the savings.
- September 23, 2009
Hardware issues affect SAP software performance in SAP infrastructures. Does the SAP hardware team resolve these issues or the SAP software team? Or is there one SAP-centric IT staff? If the server and hardware managers aren't part of the overall ...
- August 10, 2009
SAP Enterprise Support KPIs will help justify the SAP maintenance increase, but the SAP KPIs should also give customers leverage in negotiating maintenance fees.
- July 28, 2009
Don't want to pay maintenance on shelfware? Analysts offer strategies for leveraging shelfware to cut SAP maintenance costs and avoid future spending.
- May 14, 2009
At Sapphire, SAP provided more detail on its SAP Enterprise Support KPI program. It will rely heavily on Solution Manager.
- May 11, 2009
On the first day of SAP's biggest annual user conference, third-party support provider Rimini Street launches a competing support program.
- April 30, 2009
SAP's agreement to delay a maintenance fee increase until KPIs are met is a victory for customers, and for SAP itself, according to industry observers.
- April 29, 2009
SAP has agreed to delay further SAP maintenance fee increases until KPIs are met.
- April 17, 2009
SAP virtualization support calls are likely to be long and boring. Here are some tips on how to avoid them.
- April 15, 2009
In this podcast, get negotiation tips for cutting your SAP maintenance contract costs and learn negotiation mistakes customers make and what savings they're getting.
- December 11, 2008
SAP's decision to allow customers in Germany and Austria to maintain their existing support contracts raises a wide range of questions for other users.
- December 09, 2008
Because national laws require SAP to re-sign contracts with German and Austrian users, Enterprise Support price increases won't apply to them -- yet.
- October 15, 2008
While customers have been opposed to the increased SAP maintenance fees that come with SAP Enterprise Support, the offering comes with its share of advantages. Find out why customers should push for added value in SAP Enterprise Support.