SAP support and maintenance
- December 01, 2009
SAP is postponing a scheduled increase in its maintenance and support fee structure as it continues to work with user groups to demonstrate the value of the service.
- November 05, 2009
A recent survey of SAP users in Ireland and the U.K. found that more than half plan to upgrade in the next 12 months, but they're not happy with the expense.
- November 04, 2009
Most companies that deploy SAP SRM on-demand reap savings, but they face reconfiguring challenges as well as the risk of delegating responsibility for strategic supplier management processes to a third party.
- October 12, 2009
Rimini Street's third-party maintenance and support extends its offering to several SAP products. One customer is enjoying the savings.
- September 23, 2009
Hardware issues affect SAP software performance in SAP infrastructures. Does the SAP hardware team resolve these issues or the SAP software team? Or is there one SAP-centric IT staff? If the server and hardware managers aren't part of the overall ...
- August 10, 2009
SAP Enterprise Support KPIs will help justify the SAP maintenance increase, but the SAP KPIs should also give customers leverage in negotiating maintenance fees.
- July 28, 2009
Don't want to pay maintenance on shelfware? Analysts offer strategies for leveraging shelfware to cut SAP maintenance costs and avoid future spending.
- May 14, 2009
At Sapphire, SAP provided more detail on its SAP Enterprise Support KPI program. It will rely heavily on Solution Manager.
- May 11, 2009
On the first day of SAP's biggest annual user conference, third-party support provider Rimini Street launches a competing support program.
- April 30, 2009
SAP's agreement to delay a maintenance fee increase until KPIs are met is a victory for customers, and for SAP itself, according to industry observers.
- April 29, 2009
SAP has agreed to delay further SAP maintenance fee increases until KPIs are met.
- April 17, 2009
SAP virtualization support calls are likely to be long and boring. Here are some tips on how to avoid them.
- April 15, 2009
In this podcast, get negotiation tips for cutting your SAP maintenance contract costs and learn negotiation mistakes customers make and what savings they're getting.
- December 11, 2008
SAP's decision to allow customers in Germany and Austria to maintain their existing support contracts raises a wide range of questions for other users.
- December 09, 2008
Because national laws require SAP to re-sign contracts with German and Austrian users, Enterprise Support price increases won't apply to them -- yet.