SAP CRM software

  • January 12, 2006 12 Jan'06

    Lessons learned: Firm overcomes struggles with SAP CRM

    Satish Subramanian, an MIS manager and CRM project manager at Varian Medical Systems shares how his project team overcame a challenging mySAP CRM project.

  • January 10, 2006 10 Jan'06

    Konami uses SAP to sell direct to gamers

    Konami Digital Entertainment is using SAP software in a speedy project that placed its most popular video games online for the holidays.

  • November 15, 2005 15 Nov'05

    SAP exec: On-demand model needs tweaking

    As, Siebel and others offer their software through an on-demand model, SAP plans to take a broader approach.

  • November 09, 2005 09 Nov'05

    BMW puts Siebel in the driver's seat

    The automaker's Canadian division not only made wholesale changes to its CRM system but also to its organization.

  • November 07, 2005 07 Nov'05

    Microsoft readies CRM update

    Microsoft hopes tighter integration with Outlook will make its CRM product more competitive with SAP, Siebel and others.

  • October 31, 2005 31 Oct'05

    Hosted software moves marketing to the head of the line

    While marketing resource management remains a relatively immature technology, hosted applications offer an easy entry point and test case, according to Gartner.

  • October 25, 2005 25 Oct'05

    Siebel beats the SOA drum, threatens SAP

    On the verge of merging with Oracle, Siebel Systems announced plans to launch new tools that join Web services with CRM component customization and business processes.

  • August 29, 2005 29 Aug'05

    Choices loom as vendors launch hosted CRM

    Some CRM vendors are touting the benefits of an on-premise system and a hosted model. As SAP considers launching hosted CRM, choices will mount for customers.

  • August 25, 2005 25 Aug'05

    SAP CRM revenue surges past Siebel

    The debate rages over who is tops in CRM. AMR Research says it's SAP despite only 300 live installations of mySAP CRM 3.0, according to an AMR estimate.

  • July 21, 2005 21 Jul'05

    SAP reports strong quarter, plans to launch hosted CRM

    SAP continues to widen the market share gap between it and its rival Oracle Corp. CEO Henning Kagermann also confirmed plans to launch a hosted CRM product.

  • June 21, 2005 21 Jun'05

    Oracle sets sights on CRM

    With PeopleSoft products and employees now in the fold, Oracle is turning its attention to applications, and that includes a healthy dose of CRM, according to executives.

  • May 27, 2005 27 May'05

    Bakery samples ERP flavors

    When updating its stale IT system, Tasty Baking Co. weighed Oracle against SAP.

  • May 25, 2005 25 May'05

    SAP broadens 'safe passage' for retailers

    SAP is broadening its Safe Passage program, extending incentives to retail customers running Retek software. Oracle Corp. is melding newly acquired Retek into its business suite.

  • May 23, 2005 23 May'05

    SAP's McDermott on retail strategy, CRM, Oracle, part 2

    SAP America CEO Bill McDermott discusses the CRM market, SAP's failed bid for Retek and Oracle's plans to lure SAP NetWeaver customers onto the Oracle E-Business Suite

  • May 23, 2005 23 May'05

    Philips keeps reins on CRM

    When venturing into direct-to-consumer online sales, an SAP CRM project threatened to spin out of control, but a focus on goals led to success.