SAP CRM and customer experience

  • February 19, 2003 19 Feb'03

    Avid Technology's SAP CRM success

    Avid Technology, an Academy Award-winning software company based in the U.S., upgraded mySAP CRM from 2.0C to 3.0 with customized options that help them close deals.

  • November 13, 2002 13 Nov'02

    SAP Report Card: Users slow to buy mySAP CRM, but give product high marks

    Those using SAP's CRM offering are pretty satisfied, but a lot of users still aren't convinced of the need to implement it, according to the findings of's SAP report card.

  • November 08, 2002 08 Nov'02

    Scotts grows SAP, sprouts BW CRM

    At the recent conference, the international lawn and garden company, Scotts, recounted their recent successful upgrade.

  • May 30, 2002 30 May'02

    Track 1- Customer Relationship Management

    One of our favorite tracks from SAPPHIRE 02 is the CRM track. Here we present news, advice, tips and Best Web Links for Customer Relationship Management.

  • March 08, 2002 08 Mar'02

    Oracle dissolving CRM-ERP boundaries

    Oracle has developed an application for collections that blends aspects of customer relationship management and enterprise resource planning software.

  • January 21, 2002 21 Jan'02

    Interact builds starter CRM-to-ERP connector

    Interact Commerce has built a connector that links its customer relationship management offering, the Act! contact manager, and QuickBooks.

  • December 27, 2001 27 Dec'01

    9. mySAP

    The ninth most popular search term on searchSAP in 2001 was mySAP.

  • December 27, 2001 27 Dec'01

    6. CRM

    The sixth most popular search term on searchSAP in 2001 was CRM.

  • December 07, 2001 07 Dec'01

    Purple Solutions exploits Exchange to break into CRM

    Purple Solutions, has overhauled its CRM product line and added a new low-end product and a vertical offering to its sales sheets.

  • December 04, 2001 04 Dec'01

    In a display of CRM gravitas, Baan launches a configurator

    Baan is reinvigorating its customer resource planning message. The company is rolling out a new product configuration application for its CRM system. But the company is still playing catch up

  • November 15, 2001 15 Nov'01

    Siebel and BT cozy up for CRM push

    BT has begun a major push into customer relationship management by extending its relationship with Siebel.

  • October 18, 2001 18 Oct'01

    CRM: Cutting through the hype

    In this opinion piece, Matt Danielsson, assistant site editor to searchSAP, weighs the hype surrounding customer relationship management.

  • October 03, 2001 03 Oct'01

    Amdocs buys Clarify, alters CRM landscape

    The move by customer care and billing vendor Amdocs to buy Clarify, a customer relationship management applications company, probably will leave rivals envious.

  • September 28, 2001 28 Sep'01

    Quick Takes: CRM services

    A billing and customer relationship management conference is planned for Paris in November and two consulting firms have been cited for their CRM services.

  • August 20, 2001 20 Aug'01

    University finds mySAP makes the grade

    University finds mySAP makes the grade