SAP CRM and customer experience
- March 10, 2009
Fusion UV Systems launched NetSuite CRM even though it planned an on-premise SAP CRM implementation. The company discusses how things have panned out.
- February 04, 2009
SAP released Business Suite 7 today, which it hopes will make upgrades cheaper and simpler by allowing customers to download modules as they like.
- May 31, 2007
SAP career guru Jon Reed analyzed the news and messages from Sapphire and has advice on how to be a more marketable SAP professional right now.
- May 14, 2007
SAP will acquire European companies Wicom Communications and Maxware and fill in its contact center functionality.
- February 14, 2007
Q&A: IDS Scheer's Mathias Kirchmer discusses some of the themes from ProcessWorld, including open business process management, SOA and SAP.
- December 20, 2006
Best-of-breed CRM applications will represent more than 60% of deployments during 2007, according to Gartner.
- December 19, 2006
A Gartner study projects that through the end of 2008, 25% of CRM projects will be postponed or cancelled, with SAP projects potentially vulnerable
- October 31, 2006
Analyst firm AMR Research implemented enterprise search software for its Web site -- but found it could use the same platform for business intelligence and CRM analytics.
- October 26, 2006
In this second installment of regular conversations with luminaries in the CRM market, we talk with Paul Greenberg, longtime CRM industry observer and the author of CRM at the Speed of Light who discusses the history of the CRM market, the ...
- October 24, 2006
SAP and Oracle's Siebel are competing against best-of-breed and homegrown tools, not each other, with some important exceptions.
- October 04, 2006
With software as a service on the rise, IT administrators have to know which applications will be entering their lines of business.
- September 27, 2006
Following up on earlier releases of marketing and sales, SAP released the customer service portion of its on-demand CRM package.
- August 17, 2006
CRM is on a growth path once again, and while SAP and Oracle are leading the market, on-demand applications are driving the investment, according to AMR.
- August 15, 2006
Oracle is following through on its pledge to continue enhancing PeopleSoft products with the release of PeopleSoft CRM 9.
- July 25, 2006
Gartner names Siebel the leader in SFA technology, but the on-demand vendors and SAP are gaining ground.