SAP CRM and customer experience
- March 07, 2012
When it came time to mobilize its CRM service application, Shred-it chose Sky Technologies, a niche mobility vendor that specializes in SAP applications.
- December 27, 2011
Today’s companies have a range of tools and technology they can use to create a sense of trust with their customers, according to a new book on customer experience management (CEM).
- December 06, 2011
SAP’s acquisition of SuccessFactors, a maker of on-demand human-resources apps, could bring a number of potential benefits and risks for SAP customers, according to analysts.
- September 08, 2011
Users and analysts heading to the SAP TechEd conference in Las Vegas next week are looking to learn more about a range of issues, from in-memory technology to NetWeaver 7.3 and Gateway.
- September 02, 2011
In this Q&A, the new head of SAP's Line of Business OnDemand division talks about the future of SAP’s on-demand portfolio.
- August 25, 2011
GPS, mobile devices and collaboration promise to transform sales order management, according to experts.
- June 15, 2011
In a new report, Gartner says that SAP Duet Enterprise succeeds at something its predecessor failed to do, namely, making SAP ERP easier for business users and casual users alike.
- June 01, 2011
Struggling with SAP sales order management? You’re probably not alone. It’s a complicated system, but some careful planning can help avoid mistakes.
- May 26, 2011
The range of purchasing channels today makes life easy for the consumer, but it can mean headaches for companies that don’t do enough to make sure data is consistent across those channels.
- May 17, 2011
Touting the value of partnering with customers, SAP’s co-CEOs addressed the Sapphire Now conference on Tuesday to outline how SAP's technology is helping businesses.
- May 02, 2011
With SAP Sapphire Now just weeks away, attendees talk about what they want to get out of the annual event.
- April 05, 2011
SAP is rolling out 15 new Rapid Deployment applications as a follow-up to the original software for CRM, supply chain and manufacturing unveiled last fall.
- May 24, 2010
While SaaS applications like CRM and HCM don't need to be integrated into ERP systems, there still needs to be a level of integration so that data between the applications remains in sync.
- December 23, 2009
Curious what other SAP customers are looking for advice on? Check out the most popular expert answers of 2009.
- March 10, 2009
Fusion UV Systems launched NetSuite CRM even though it planned an on-premise SAP CRM implementation. The company discusses how things have panned out.