Thorsten Wewers, Tim Bolte
Featured – October 2006
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Chapter 3: Technical Principles
The mySAP CRM Interaction Center includes IC WinClient, IC WebClient and processes for Interaction Center Manager. If you're working with CRM on a SAP system, you need to have a firm grasp of these components. This chapter describes the technical principles of these applications in a concise, logical manner through step-by-step directions with ample screen shots and illustrations.
Download Chapter 3: Technical Principles HERE
(Reproduced from the book "MySAP CRM Interaction Center," ISBN 1-59229-067-1, Copyright 2006. Written permission from SAP PRESS is required for all other uses. Copyright © 2006 SAP PRESS America. All rights reserved. E-mail: firstname.lastname@example.org. SAP PRESS America, 11300 Rockville Pike, Suite 1100, Rockville, MD 20852-3030, USA.)
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