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Chapter of the Month -- October 2006

Those working with CRM on a SAP system must have a firm grasp of IC WinClient, IC WebClient and the processes for the IC Manager. Get a crash course in the basic principles here.

MySAP CRM Interaction Center
Thorsten Wewers, Tim Bolte
Featured – October 2006

Check back each month for a new featured chapter.

Chapter 3: Technical Principles

The mySAP CRM Interaction Center includes IC WinClient, IC WebClient and processes for Interaction Center Manager. If you're working with CRM on a SAP system, you need to have a firm grasp of these components. This chapter describes the technical principles of these applications in a concise, logical manner through step-by-step directions with ample screen shots and illustrations.

Download Chapter 3: Technical Principles HERE

(Reproduced from the book "MySAP CRM Interaction Center," ISBN 1-59229-067-1, Copyright 2006. Written permission from SAP PRESS is required for all other uses. Copyright © 2006 SAP PRESS America. All rights reserved. E-mail: SAP PRESS America, 11300 Rockville Pike, Suite 1100, Rockville, MD 20852-3030, USA.)

Visit SAP PRESS for a detailed description and to learn how to purchase this title.

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