SAP support and maintenance Definitions

  • S

    SAP Enterprise Support

    SAP Enterprise Support is a premium support and maintenance plan for SAP customers.

  • SAP MaxAttention

    SAP MaxAttention is SAP's premium support plan for customers.

  • SAP ONE Support

    SAP ONE Support is a program that allows customers to handle both on-premises and cloud support issues through a single, integrated portal.

  • SAP S/4HANA HCM

    SAP S/4HANA HCM is the unofficial name of a product SAP will release in 2023 as a bridge to give SAP ERP HCM users more time to migrate to SAP's cloud HCM platform, SuccessFactors.

  • SAP Single Sign On

    SAP Single Sign On is a security product from SAP that allows users to have secure access to SAP and non-SAP applications with a single password.

  • SAP Solution Manager

    SAP Solution Manager is an end-to-end Application Lifecycle Management (ALM) platform used to support and manage SAP and non-SAP applications in an SAP ERP environment, including such tasks as managing custom code and overall system performance.

  • T

    technical debt

    In software development, technical debt is a metaphor equating Extreme Programming’s incremental, get-something-started approach with the easy acquisition of money through fast loans. Like monetary debt, technical debt must be repaid.

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