Ask the Experts

Ask the Experts

SAP support and maintenance

• What are my options for SAP support services?

  Learn about the many other online resources -- both inside SAP and in the broader tech community -- for finding answers to your questions before starting a support ticket.  Continue Reading

• What's the best way to write an SAP support ticket?

  Try other avenues first, but then prepare an SAP support ticket that will clearly describe and recreate your incident, so SAP can assign it to the right experts.  Continue Reading

• How does SAP Maintenance Event Builder enable upkeep?

  SAP Maintenance Event Builder brings better organization to smaller maintenance projects by combining maintenance tasks, rescheduling and resource availability checking.  Continue Reading

• How can Plant Maintenance in SAP ERP support lean principles?

  The SAP PM component offers three types of financial and business controls that can help ensure your organization runs more efficiently to ensure success. Here's what to know.  Continue Reading

• What should companies know about the refurbishment process in SAP PM?

  SAP Plant Maintenance enables a great degree of visibility and financial control over the refurbishment process. Here's a detailed look at the steps you'll need to take.  Continue Reading

• How can SAP Project System be used for large maintenance projects?

  Routine preventive maintenance is key to the success of manufacturing plants, but it requires a host of project management tasks. Here's how PS can help.  Continue Reading

• What should I consider for an SAP cutover strategy?

  Implementing a robust cutover strategy holds the key to a successful SAP project. One SAP expert gives advice on the important components.  Continue Reading

• What are some best practices for working with SuccessFactors support?

  Avoid wasting time with SuccessFactors support by communicating the right information about your issue. Here's what support representatives typically need to know.  Continue Reading

• What's new in the SAP Talent Hybrid packaged integration?

  SAP's Talent Hybrid packaged integration could make qualifications management a smoother process. Here's what you need to know.  Continue Reading

• How can companies keep track of SuccessFactors software upgrades?

  SuccessFactors releases enhancements on a quarterly and ongoing basis -- here's how to stay on top of important updates and select the features your company needs.  Continue Reading

• How do I handle co-products, by-products in SAP ERP?

  Learn the difference between co-products and by-products in the manufacturing process, and how to handle each within a company's SAP ERP system.  Continue Reading

• Using SAP apps in an Oracle read-only database

  An SAP user wants to know if it's possible to open an SAP application in an Oracle read-only database.  Continue Reading

• Can we get SAP ECC 6.0 support with an Oracle database?

  Learn which versions of Oracle database allow for SAP ECC 6.0.support and get more information about SAP platform support in this tip.  Continue Reading

• Next career step for a seasoned Basis support person

  I have nine years of IT experience with five years on SAP Basis production support. Should I learn XI or perhaps go the techno-functional route to move forward?  Continue Reading

• Will a switch from a technical support role to an SAP CRM development career benefit me?

  I am currently working as a technical support specialist for a UK based company. I would like to switch my career to development and have chosen SAP CRM. I already have knowledge in RDBMS/GUI packages, done real-time project work for master's degree...  Continue Reading