The workflow event linkage from an IDoc inbound error to the custom workflow mysteriously becomes "deactivated" in production. We have to then force a transport to reactivate the linkage. How can we determine the root cause of the linkage breakdown, and how can we prevent future "deactivations?"
I would check which user is set up as the Workflow Administrator. What happens is when an event linkage is deactivated an e-mail is sent to the Workflow Administrator notifying him/her of the error including the reason for the deactivation. To see who the current Admin is you can execute transaction SWDC.
To prevent future deactivations you can
- Execute transaction SWE2
- Find the event linkage that is being deactivated
- Change the value of the field Behavior upon error feedback and set it to Do Not Change Linkage
- Transport this change to the target environment
I would focus on why the event linkage is being deactivated.
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