1) Service contracts are integrated with the backend system via a controlling object. Meaning, an internal order is created with reference to the service contract for carrying revenue recognition and profitability analysis in the backend ERP system. There is no replication of the service contract to the backend. Also, it is impossible to replicate service orders created in CRM to R/3.
2) Existing R/3 sales contracts can be downloaded from R/3 into CRM, but not vice versa. Sales orders created with reference to CRM contracts can be uploaded to R/3 backend system. For the above technical reasons it is not possible to combine sales and service contracts.
Dig Deeper on SAP CRM and customer experience
Related Q&A from Srinivasa Katta
Get a SAP ERP integration tip in this expert Q&A. Find out if SAP CRM and ERP integration is possible when there are two SAP CRM implementations ... Continue Reading
Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 ... Continue Reading
Learn about the integration limitations of SAP CRM On Demand and get more information on SAP CRM in this tip from SAP CRM expert Srini Katta. Continue Reading