A better question would be: Which vendor will offer the most comprehensive business process library that will allow a company to effectively deal with its customer-related business processes? Of course, I'm going to dodge that one too: We have to wait and see how Oracle will absorb Siebel's technology and how that new functionality will play in the larger Oracle Fusion picture. Right now it's all a little fuzzy. Which means, if I had to base an answer strictly on what is known today, I'd say SAP has the upper hand. But tomorrow is another day, particularly when it comes to Oracle's ever-evolving plans.
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