Of course, the world isn't as clear-cut for the rest of you, and in fact one of the first things you'll have to do is start making some very hard decisions. The good news – though it muddies the water somewhat – is that if you want to stay with Siebel, Oracle is now saying they will not only support your system but actually upgrade it and provide innovations based on the Siebel code base. That means you can stay put pretty much as long as you would like. If you're uncertain about Siebel, from a cost or complexity standpoint, now's the time to look for alternatives. If there's a lot of CRM integration with SAP in play or in the works, look closely at SAP CRM. There are a lot of ways in which SAP is prepared to make it easy for you to get on board.
But if there's a lot of integration at stake with Oracle, or some third party systems, you may want to consider Oracle Fusion as a future direction. Oracle will of course integrate well with its own systems, and Fusion Middleware is designed to provide a lot of third party integration as well. (So is SAP's NetWeaver, by the way.)
Regardless, these are not easy decisions, and shouldn't be made hastily or in a vacuum. Do your research, engage the vendors, and plan carefully. Either way, upgrade or migration, it's not going to be a walk in the park.
Dig Deeper on SAP implementation and upgrades
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