In your opinion, what is the best way to implement a Workflow: Sending your associates to a few training classes...
and give it a try when they get back, or bring a consultant to implement Workflow and at the same time have your associates pick up knowledge that way?
In my opinion the answer is 'all of the above'. You should send your associates to classes so they can have an overview of Workflow, what it can and can not do, etc. This is also very helpful when dealing with Consultants who purport to be 'experts'. Unfortunately, there is no substitute for experience. Training classes do not usually teach the 'tricks' which can provide so much benefit to the client. I recommend that you have at least some experienced Workflow Consultants on your Workflow team. There are many out there that claim to have Workflow experience but make sure that you have someone who is familiar with Workflow and can ask them the 'hard' questions. You will quickly find who is telling the truth.
It is imperative that the Consultants actively practice knowledge transfer to your associates. I believe it is the consultant's responsibility to enable the client to 'carry on' once they have left. Make sure that you make this part of the job description.
If you have any more specific questions please do not hesitate to contact me at email@example.com.
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