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Digital transformation -- literally the reinvention of a business through the use of digital technology -- can help a company improve customer experience, capture new markets and find new business opportunities.
Vast amounts of available and streaming data via the Internet of Things, coupled with the fast data processing power of HANA, can help companies make this digital transformation possible and practical.
Digital transformation examples illustrate the power of this potential. For instance, business leaders can get guidance on when to give discounts and at what amount to help push slow-moving products. In addition, they can get insight on when equipment should be refurbished and when it should be replaced. Previously, such initiatives were unthinkable due to the disparate systems that held the vital data, as well as their slow processing. HANA is one technology that is making digital transformation possible through its enormous data processing prowess that provides real-time analytics.
Here are four digital transformation examples, all based on HANA:
- Recruitment. Using SuccessFactors and HANA Cloud, analytics suggest the most suitable internal or external candidates for an open role that a recruiter is trying to fill. The two products work together to factor in the recruiter's requirements for an open role and the employment history of potential candidates. SuccessFactors on the HANA system can even suggest which current employees of the company can be trained for the open position. This data-based recruitment can lead to improved employee career progress -- and, in turn, satisfaction -- and can help lower hiring costs and attrition rates.
- Claims adjustment. In order to validate customers' insurance claims, claims adjusters must go to the field, then come back to the office and do additional paperwork to settle the claims. This protracted process translates to longer lead times and, in many cases, unsatisfied customers. HANA enables a far more streamlined process. For example, as soon as the customer's claim is logged into the system, it can immediately prepare a checklist based on the nature of the claim and assign the next available claim agent. The checklist provides streamlined guidance when the claim agent visits the site where he can verify the given details from the checklist and provide additional verification, such as photos.
- Materials planning. If a business user ends up entering incorrect production or scrap data into the system that does not match the actual production data, it leads to unreliable reporting and business compliance issues. The SAP ERP system on HANA validates all of the information that is manually entered against data streaming into the system to make sure there's no discrepancy.
- Predictive maintenance. The SAP ERP system on HANA enables data and insights that can predict when equipment will need maintenance, helping to prevent production and supply chain disruptions, and is perhaps one of the most important -- and cost-saving -- digital transformation examples companies should research.
One of the most important jobs for business leaders today is making sense of the explosive growth of structured and unstructured data to improve business processes. HANA -- and, of course, solid strategy -- can go a long way towards helping your company do just that.
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