I am very confused regarding using user-exits. Can you give me step by step procedure of how to find user-exits and how to use them in the program. What is the difference between user exits and customer exits?
A customer exit is a type of user exit. A user exit is a handle that SAP put into their code, allowing a customer to add their own routines. There are many types of user exit, and often they differ between modules, so I can't give a step by step guide to finding them. Some tips are:
Search the major module pools of the applications for forms beginning userexit
Check the IMG, often there are links to user exits here.
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