When a user of SAP system finds a bug in the SAP product he reports the same to SAP support, SAP developers check the same and develop a correction for the same. This correction is sent to the customer in the form of a SAP NOTE.
SUPPORT PACKS If the same or similar bug is reported by multiple clients or end users, then SAP recognizes such...
bugs, corrects them and collects all these corrections in one place and adds some enhancements to the earlier version of SAP and then calls this as a SUPPORT PACK. In simple words collection of SAP NOTES is a SUPPORT PACK.
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