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The SAP CRM Customer Interaction Center (CIC)

DIscussing the pros and cons of the SAP CRM CIC application.

What documentation is available on the features and benefits of using the Customer Interaction Center (CIC)? In particular I am looking for screens and process flows for version 4.6c.

Go to http://help.sap.com → click SAP R/3 and R/3 Enterprise → click SAP R/3 4.6C in the left navigation pane → click Select Language English → click on Logistics → click on Customer Service → click on CS - Customer Interaction.

Alternately:

Go to http://help.sap.com → click on Advance Search → select radio button next to SAP R/3 and R/3 Enterprise → select release 4.6C.

Enter the process in the text area that you would like to have documentation and click on search button.

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