What documentation is available on the features and benefits of using the Customer Interaction Center (CIC)? In...
particular I am looking for screens and process flows for version 4.6c.
Go to http://help.sap.com → click SAP R/3 and R/3 Enterprise → click SAP R/3 4.6C in the left navigation pane → click Select Language English → click on Logistics → click on Customer Service → click on CS - Customer Interaction.
Go to http://help.sap.com → click on Advance Search → select radio button next to SAP R/3 and R/3 Enterprise → select release 4.6C.
Enter the process in the text area that you would like to have documentation and click on search button.
Dig Deeper on SAP CRM software
Related Q&A from Srinivasa Katta
Get a SAP ERP integration tip in this expert Q&A. Find out if SAP CRM and ERP integration is possible when there are two SAP CRM implementations ... Continue Reading
Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 ... Continue Reading
Learn about the integration limitations of SAP CRM On Demand and get more information on SAP CRM in this tip from SAP CRM expert Srini Katta. Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.