a) IC WinClient is a Windows-based GUI and it is not as user friendly as IC WebClient, which is browser-based and...
zero foot print client. b) IC WinClient is more suited to an IT environment where users are already familiar with the SAPGUI interface. IC WebClient is easy to use as agents already familiar with the browser interface. c) The e-mail in IC WinClient works on the SAPCONNECT interface, whereas IC WebClient works on the ICI interface. d) The IC WinClient user interface is not easy to enhance as it uses an ABAP-based 7 slot technologies. The look and feel is easily enhanced in IC WebClient as the interface is based on a BSP application. e) IC WinClient is a more mature product and IC WebClient is an evolving product. IC WebClient doesn't provide the full-blown functionality available on IC WinClient. f) The simplified version called service ticket is only available on IC WebClient.
Dig Deeper on SAP CRM software
Related Q&A from Srinivasa Katta
Get a SAP ERP integration tip in this expert Q&A. Find out if SAP CRM and ERP integration is possible when there are two SAP CRM implementations ... Continue Reading
Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 ... Continue Reading
Learn about the integration limitations of SAP CRM On Demand and get more information on SAP CRM in this tip from SAP CRM expert Srini Katta. Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.