Some of my business counterparts are interested in taking advantage of workflow to process credit/debit adjustments. Today we have a Word document which is emailed from a sales rep to his/her boss who does their thing (ie approve it) and then emailed to accounting. I would like to know if it is worth our while to pursue SAP WorkFlow to help streamline this process. What things do I need to consider?
Absolutely! One thing that SAP Workflow is good at is streamlining processes. Certainly, your current process does seem a little inefficient. Some of the benefits that SAP Workflow would provide are audit trail as well as instant feedback as to where the process is currently.
As far as what you need to consider, I guess that all depends on who you are? If you are a developer then you will need to look at various technical issues such as what Business Objects are available and whether the standard methods provided by SAP are sufficient to implement the required functionality. If you are higher up the food chain, in management, then you would need to consider whether you have the resources, skill set to implement the workflow as well as other budgetary and time constraints.
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