We are implementing the "sales cycle" management (leads, opportunities and business activities). The users like to manage all the documents associated with the transactions. How can we implement document management in CRM (except the regular attachment)?
The answer is based on the assumption that your SAP CRM system release is 3.1 or 4.0. Looks like you need to install and implement CRM content management. Content management is part of the WAS6.20 server.
The caveat is content management documents are not available during the transfer of business transactions (e.g. Sales orders) to R/3 back-end system if you have an integrated system landscape.
Go to IMG -> Customer Relationship management -> Basic functions -> Content management for various configuration steps associated with Content management.
Learn more about CRM document management and specific CRM products on 20/20software.com.
Dig Deeper on SAP CRM and customer experience
Related Q&A from Srinivasa Katta
Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 ... Continue Reading
Get a SAP ERP integration tip in this expert Q&A. Find out if SAP CRM and ERP integration is possible when there are two SAP CRM implementations ... Continue Reading
Find out if it's possible to run SAP CRM 3.0 and SAP ECC 6.0 simultaneously in this expert tip. Learn about SAP R/3 plug-ins available in SAP ECC 6.0. Continue Reading