Problem solve Get help with specific problems with your technologies, process and projects.

How can an assigned sales employee change the status of a lead in SAP CRM?

Learn how an assigned sales employee can change the status of a lead created in SAP CRM with this expert advice from CRM guru Srini Katta.

I have created a lead in CRM through "Lead Channel Manager" and assigned it to a sales employee (or Channel Partner). If the assigned sales employee wants to change the 'Quality Level' field from 'Cold' status to 'Warm' status, how can he change it -- through which transaction? If he changes the status, how can a lead manager view the history record of that particular lead?
The lead status can be changed by the assigned sales employee if the sales employee's security profile has the authorization to change the status. The lead manager can view the change log to get the history field status changes.
This was last published in January 2006

Dig Deeper on SAP CRM software

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

Start the conversation

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.