1. Should I feel secure in SAP CRM as Oracle CRM is also going strong in the market?
2. Is certification really necessary? I am not planning to certify at the moment; I will do it later, once I get good hands on experience in SAP CRM.
3. Do I need to do SD along with CRM? I also see demand of CRM + BW in the market? Will SAP CRM alone be enough for me?
Answer to 1: Yes, SAP CRM is not threatened by Oracle CRM. The reason being most SAP customers are going with SAP CRM. I would be shocked if more than a couple of SAP customers in the entire world ended up switching to Oracle CRM in the future. True, there are a decent number of SAP customer still running Siebel, which is now owned by Oracle, but I don't see Oracle getting into any new SAP accounts. Oracle has its work cut out just making sure those SAP customers running Siebel don't transition to SAP CRM. You may wonder why this is: the main reason is that companies are increasingly sold on the back-end integration and accountability of having one major e-business/ERP vendor that integrates CRM and ERP together.
Answer to 2: No, certification is not necessary. Certification is a topic I cover often in this column, so check the archives, as well as the current batch of questions, for more on certification. But you are absolutely correct in your emphasis on acquiring hands-on SAP skills and worrying about certification later on. I wish more people trying to break into SAP understood that, they'd have better luck.
Answer to 3: I think it's nice to understand some of the integration points and overlaps between SD and CRM, but it's not always necessary. The same is true of BW. CRM in fact touches on many areas of the SAP product. I wouldn't worry about that for starters. I would focus first on breaking into CRM, and then as you get clearer on your CRM focus, you can figure out which areas of SAP you want to learn that naturally tie into SAP CRM.
Dig Deeper on SAP CRM and customer experience
Related Q&A from Jon Reed
I'm currently a Microsoft Trainer and an Desktop Support Technician looking for a new career path. I'm looking at SAP for it's good rates of pay as ... Continue Reading
I have seven years of IT experience and 4 years in SAP Portal (java, WebDynpro, iviews). Now I would like to update my skill set with another SAP ... Continue Reading
I am an SAP systems analyst at a major insurance company in the Chicago area. I have been working with the SAP FS-CD (commissions and disbursements) ... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.