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Forwarding emails with program RSWUWFML

We are using SAP version 4.0B. By running program RSWUWFML, we are able to send Outlook email notifications to the corresponding agent about the workitem on the agent's SAP inbox. My question is: how do I send an Outlook email notification to a new agent if an already existing workitem is forwarded to this new agent in SAP Inbox "forward" option? Program RSWUWFML seems to work only for new workitems but not on forwarded workitems. Any suggestion as to how this can be done?

We are using SAP version 4.0B. By running program RSWUWFML, we are able to send Outlook email notifications to the corresponding agent about the workitem on the agent's SAP inbox. My question is: how do I send an Outlook email notification to a new agent if an already existing workitem is forwarded to this new agent in SAP Inbox "forward" option? Program RSWUWFML seems to work only for new workitems but not on forwarded workitems. Any suggestion as to how this can be done?
The problem here is that RSWUWFML uses the creation date/time to determine whether to send a notification to a user and not the date/time that the work item has 'entered' the user's inbox. You could try logging an OSS with SAP and see what they say. They may agree that this is an issue or they may consider it a development request. You may want to investigate using other options for e-mail notification.
This was last published in October 2003

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