I get an error in SAP HTML-Help: (SHH.exe) could not find the file. I've checked the entries in the file SAPDOCCD.LOG...
in the winnt directory. (The help files are located in the file server.) Can you help?
This problem can be caused by many reasons. So, I have some questions for you that I think will help isolate the problem here.
-How is the security on the share that contains the help files on the network? Check if for example domain users have at least read-only access to the share (the subdirectories and files should allow read-only as a minimum).
-Are the R/3-Help related parameters set up properly in the instance profile? The main profile parameter is "eu/iwb/path_win32". Make sure that the path is correct.
-What type of rights does the user getting this problem have? Is everybody having this problem?
In most cases, the problem is either the path is incorrect or the user does not have read access to the share where the help files reside.
Dig Deeper on SAP Basis administration and NetWeaver administration
Related Q&A from Giovanni Davila
Learn how to transfer a client from one server to another in this administration tip from Basis guru Giovanni Davila. Continue Reading
Read expert advice on implementing an SSO solution for SAP in this expert tip from Giovanni Davila. Continue Reading
Learn how to return a list of 1,000 transport requests in SAP R/3 PRD in this tip from SearchSAP.com's Basis expert. Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.