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CRM workshops for customers

Would you recommend migrating from v2.0c to v3.0 in Mobile Sales scenario? Also, you you know which support package...

is the most reliable in v3.0? And is there a list of real life differences among v2.0c and different Spoin v3.0? Last but not least, could you please procide the index of the CRM workshop you do with customers?

The way we do Workshop is as following:
a) Send CRM Questionnaire to customer who requested Workshop.
b) Evaluate the answers to the Questionnaire.
c) Set up Teleconference to discuss more details if any.
d) Decide the workshop Items and live demos.
e) Set up a workshop date and time.
f) Send workshop agenda to the customer.
Please find the enclosed copies of CRM Questionnaire and workshop agenda
that we did for some of our customers.

This was last published in May 2002

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