Alinean offers a free ROI tool that you can use to make the case and prepare a quote. Visit http://www.alinean.com/ITexecs.asp to register for free and build business cases for over 30 different business process improvements or IT initiatives.
Dig Deeper on SAP CRM and customer experience
Related Q&A from Tom Pisello
Looking for a definition of IRR and ROI? Read advice from ROI expert Tom Pisello on how these two different metrics can be used to measure ROI for a ... Continue Reading
Learn how to calculate ROI for VoIP in the call center in this expert tip from CRM ROI expert Tom Pisello. Continue Reading
Which metric will provide a most effective cost evaluation for a CRM project: payback, discounted payback, ROI, NPV or IRR? Tom Pisello offers his ... Continue Reading