- You may have to add the Interaction records to the TREX via SAF. Knowledge Search is used to search the free form text of Interaction records. There are BADI's provided by SAP to extend the Knowledge objects if needed.
- The search is possible via BW if Interaction record notes are extracted into BW
Dig Deeper on SAP CRM software
Related Q&A from Srinivasa Katta
Get a SAP ERP integration tip in this expert Q&A. Find out if SAP CRM and ERP integration is possible when there are two SAP CRM implementations ... Continue Reading
Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 ... Continue Reading
Learn about the integration limitations of SAP CRM On Demand and get more information on SAP CRM in this tip from SAP CRM expert Srini Katta. Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.