Q
Problem solve Get help with specific problems with your technologies, process and projects.

A free form text search in the interaction records

We're running mySAP CRM Interaction Center WebClient version 5.0. Is there any way to do a free form text search on the 'NOTES' field in the interaction records?

We're running mySAP CRM Interaction Center WebClient version 5.0. Is there any way to do a free form text search on the 'NOTES' field in the interaction records?
The search is possible in the following ways:
  1. You may have to add the Interaction records to the TREX via SAF. Knowledge Search is used to search the free form text of Interaction records. There are BADI's provided by SAP to extend the Knowledge objects if needed.
  2. The search is possible via BW if Interaction record notes are extracted into BW
This was last published in June 2007

Dig Deeper on SAP CRM software

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.

-ADS BY GOOGLE

SearchERP

SearchOracle

SearchDataManagement

SearchAWS

SearchBusinessAnalytics

SearchCRM

SearchContentManagement

SearchHRSoftware

Close