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What constitutes IT project success?

What does IT project success mean, anyway? Is it savings or a healthier bottom line? Or does it mean reducing the number of mistakes?

IT project success could mean anyone of those, according to Joshua Greenbaum, president of Enterprise Applications Consulting, based in Berkeley, Calif. That's because every project is different, and projects are always driven by people who often have different priorities.

"It's about people, and therefore these definitions are going to be hard to pin down," Greenbaum said.

In the second half of a two-part series on SAP IT project management filmed at the SAP Global Business Transformation Summit, Sept. 11-12 in Washington, D.C., Greenbaum talks about the different metrics of IT project success, and why setting expectations that support those goals is important.

"There has to be an open dialogue from the get-go. What is it that we're really trying to do?" Greenbaum said. "[Goals] are good starting point, but don't stop with that."

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