CRM implementation can be costly and ineffective if not pursued in a strategic manner. This section offers a host of planning information and then drills down to the nitty-gritty of actual product implementation.
Lessons learned: Firm overcomes struggles with SAP CRM
SearchSAP.com | 12 Jan 2006 ARTICLE - Satish Subramanian, an MIS manager and CRM project manager at Varian Medical Systems shares how his project team overcame a challenging mySAP CRM project.
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