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SAP CRM (customer relationship management)


Looking for a thorough SAP CRM overview? Need SAP CRM training for your users? Get the information you need about SAP CRM and how it ties into your business here.
IN THIS TOPIC:  NEWS (52) , EXPERT TECHNICAL ADVICE (141) , REFERENCE & LEARNING (24) , WHITE PAPERS , BEST WEB LINKS (32) , DEFINITIONS (1)

  NEWS: 1 - 3 of 52
SAP jobs of the present
SearchSAP.com | 05.31.2007
OPINION - SAP career guru Jon Reed analyzed the news and messages from Sapphire and has advice on how to be a more marketable SAP professional right now.
SAP acquires Maxware, Wicom Communications
SearchSAP.com | 14 May 2007
ARTICLE - SAP will acquire European companies Wicom Communications and Maxware and fill in its contact center functionality.
SAP keeps artificial heart manufacturer pumping
SearchSAP.com | 14 Mar 2007
ARTICLE - SAP beat out Oracle and Microsoft for Abiomed's new enterprise software implementation.
VIEW ALL NEWS ON SAP CRM (CUSTOMER RELATIONSHIP MANAGEMENT)

  EXPERT TECHNICAL ADVICE: 1 - 3 of 141
SAP CRM (CUSTOMER RELATIONSHIP MANAGEMENT) EXPERTS
Srinivasa Katta
President and CEO
ASK A QUESTION
Tracking clients in SAP CRM 4.0
05 Dec 2007
EXPERT ANSWER - I need to track all clients in the system registered in the last month to contact them and offer them new services. Some clients may tell us to contact them in a specified date so we need to track this information as well as ...
A frozen interaction record in SAP CRM
05 Dec 2007
EXPERT ANSWER - We have CTI with mySAP CRM IC installed at our unit. Mostly, we follow the process "identify account", and then click to load an interaction record. We cannot input anything and must exit the mySAP application. Do you have ...
Downloading the CRM relationship from the R/3 partner function
05 Dec 2007
EXPERT ANSWER - How do you download the CRM relationship from R/3 partner function? In other words, in R/3 the payer has ship-to, sold-to, and bill-to. How do I maintain these relationships in CRM from R/3? Can I download them as the ...
VIEW ALL EXPERT TECHNICAL ADVICE ON SAP CRM (CUSTOMER RELATIONSHIP MANAGEMENT)

  REFERENCE & LEARNING: 1 - 3 of 24
SAP CRM
27 Oct 2006
FEATURED TOPIC - Should you stick with SAP's standard CRM, or is the new on-demand CRM the way to go? Or perhaps a third-party solution is more cost-effective? Get the latest on CRM for SAP here.
SAP CRM (customer relationship management)
26 Oct 2006
ALL-IN-ONE GUIDES - This CRM guide looks at today's CRM market, SAP CRM solutions, implementation, best practices and CRM jobs.
Quiz: Customers and Call Centers
SearchCRM.com | 18 Aug 2006
QUIZ: SEARCHSAP.COM - This quiz will test your general knowledge about customers and call centers, and common CRM terms.
VIEW ALL REFERENCE & LEARNING ON SAP CRM (CUSTOMER RELATIONSHIP MANAGEMENT)

  WHITE PAPERS
SAP™ CRM Integration into the Contact Center
Published by: AMC Technology | 09 May 2008
WHITE PAPER - This technical integration brief explains how the SAP CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.
Automating Inbound and Outbound Document Processes for Additional ERP Value with Your SAP Solution
Published by: Esker Inc. | 16 Apr 2008
WHITE PAPER - Learn about a document delivery platform for SAP solutions that will help automate inbound and outbound documents for the enterprise.
How Document Process Automation Helps SAP Customers Improve Profitability
Published by: Esker Inc. | 16 Apr 2008
WHITE PAPER - Discover how end-to-end document process automation can help SAP customers reduce paper consumption, reduce equipment maintenance and provide a more efficient use of labor.
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  BEST WEB LINKS: 1 - 3 of 32
Brother International: A story of CRM ROI
SearchSAP.com | 08 Nov 2004
BEST WEB LINK - In this exclusive article, Brother International CIO Dennis Upton says mySAP CRM has paid off in ways he never could have imagined.
SMBs open to open source CRM
SearchCRM.com | 10 Nov 2004
BEST WEB LINK - Open source CRM, while still young, is starting to catch on with small and medium businesses. Yet, enterprise companies might be better suited, one analyst says. (Nov. 10, 2004)
The sure-fire insight into customers
SearchCRM.com | 01 Nov 2004
BEST WEB LINK - Organizations strive to learn what their customers are thinking through detailed analysis and sophisticated technology, but sometimes it's easier just to ask them.
VIEW ALL BEST WEB LINKS ON SAP CRM (CUSTOMER RELATIONSHIP MANAGEMENT)

  DEFINITIONS: 1 - 1 of 1
mySAP
29 Oct 2003
WORD - See also SAP. MySAP, a product of the German software company SAP, is an e-business software integration tool that delivers content to the user based on their role in the enterprise. More than 200 pre-defined role templates ...
VIEW ALL DEFINITIONS ON SAP CRM (CUSTOMER RELATIONSHIP MANAGEMENT)

SEE ALSO - Topics Related to SAP CRM (customer relationship management): 
SAP manufacturing module, SAP public sector and education, SAP SCM (supply chain management), SAP ERP (enterprise resource planning), SAP HR (human resources) module, SAP FI (financial) module, SAP SRM (supplier relationship management), SAP PLM (product lifecycle management)


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