Measuring public value from government IT

Now more than ever governments are leveraging information technology to help them address varied business challenges and meet the needs of diverse stakeholders -- government administrators, politicians, military brass, constituents and citizens. Concurrently, government leaders are seeking to justify and prioritize these IT expenditures. They also want to measure IT performance as a means to build public trust and maximize public value. This white paper provides them with a tool for defining and calculating these types of social and political ROI -- beyond financial returns.

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