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Go-live tips

Douglas Van Doren
10.24.2003
Rating: -3.55- (out of 5)

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Keeping work process documentation current during 'Business Blue Print' and design/build is fundamental. Maintaining it during implementation and 'Go Live' is where most teams fall short. Caught up in the rush to meet deadlines last minute process and systems updates never seem to get formally documented or back-cast into the origninal 'Blue Print'. By not bringing your process and system document forward through 'Go Live' you are condemning your post production support teams to excessive 'Mean Time To Detect' and 'Mean Time To Resolve' troubles. The short term goal of 'Go Live' is achieved but the true price may be far greater than is immediately obvious. Accurate and current process documentation may take time up front but in the world of 'Total IT Return' it's can spell the difference between making and falling short of this KPI.

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