Email Alerts
-
Mobile CRM not just for SFA anymore
The ubiquity of smartphones and consolidation like SAP's acquisition of Sybase could mean a shot in the arm for mobile CRM. News | 02 Sep 2010
-
SAP's Sybase deal requires customers to update their mobile CRM strategy
SAP’s acquisition of Sybase means new things to consider when planning a long-term mobile CRM strategy. Find out what the acquisition means for mobile CRM. News | 30 Aug 2010
-
SAP, RightNow make CRM more mobile
With SAP's acquisition of Sybase and RightNow's new mobile capabilities, mobile CRM is taking off. Some early adopters are optimistic. News | 01 Jun 2010
-
Monsanto ties together SAP CRM, Portal KM and Cisco telephony
Monsanto revamped its customer service operations with an upgrade to SAP CRM 6.0 that leveraged the KM portal and a Cisco infrastructure. News | 27 May 2010
-
SaaS integration still needs consideration with CRM, HCM
While SaaS applications like CRM and HCM don't need to be integrated into ERP systems, there still needs to be a level of integration so that data between the applications remains in sync. Article | 24 May 2010
-
Is Business ByDesign the future of SaaS CRM at SAP?
The next version of SAP Business ByDesign will include a multi-tenancy option, real-time analytics, support for mobile devices, a better UI and a development environment for partners. SAP is also developing a collaborative CRM app that ties together ... News | 20 May 2010
-
The top SAP advice from the experts in 2009
Curious what other SAP customers are looking for advice on? Check out the most popular expert answers of 2009. Article | 23 Dec 2009
-
ERP customer relationship management guide
ERP CRM modules can help manufacturers with customer MDM across the enterprise, including sales, marketing and services. Discover the features of CRM software in the ERP customer relationship management guide. Article | 28 Oct 2009
-
Contact centers turn to unified communications with IP technology
Eastman Chemical, a longtime SAP customer, turned to its enterprise application provider to build out its unified communications technology in the contact center. Article | 09 Jul 2009
-
SAP ERP customer launches NetSuite SaaS CRM despite holding SAP CRM licenses
Fusion UV Systems launched NetSuite CRM even though it planned an on-premise SAP CRM implementation. The company discusses how things have panned out. Article | 10 Mar 2009