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SAP Resource Center: Leveraging your SAP applications to thrive in an economic downturn EMAIL THIS

Welcome to the SAP Resource Center. The current economic environment is changing the business landscape, driving the need for more flexibility, rapid response to change and a higher level of visibility into an organization and their customers. Here you can choose from a number of documents that explore some of today's business challenges and how IT can help you drive immediate business value and streamline operational costs. Learn about how ERP, Supply Chain, Business Intelligence, and more can play a key role in successfully getting through the economic down turn.

Best Practices in an Economic Downturn The Profitability Perspective: How Automated Reporting Drives Better Decisions CASE STUDY -- Driving sustainable growth requires profitability-focused planning and performance management. This special study highlights some key survey findings, which collectively show that profitability reporting is increasing in importance and the use of technology and more sophisticated costing and reporting solutions is high on the agendas of many... Managing IT in a Downturn: Beyond Cost Cutting WHITE PAPER -- Downturns give companies a chance to buck conventional wisdom and increase their IT investments. Targeted investments in many areas can generate efficiencies and revenue growth that surpass the savings from straight cost reductions. Maximizing the Value of Economic Stimulus Funds WHITE PAPER -- The American Recovery and Reinvestment Act (ARRA) was a dramatic action designed to quickly stimulate an economic recovery in the United States. This SAP Executive Insight examines some of the major challenges agencies face with respect to this stimulus plan. It describes how governments can transform their organization to devote more resources.. Madness? Mergers, Acquisitions, and Divestitures WHITE PAPER -- This paper discusses why failure happens and how to prevent it by following the overriding best practice in successful acquisitions, mergers, and divestitures: preparedness. End User Performance - Building and Maintaining ROI WHITE PAPER -- In this white paper, explore how organizations are achieving strong returns on investment on their information technologie endeavors and investments by emphasizing user performance. Driving Growth With SAP Sustained Growth Through Operational Excellence WHITE PAPER -- Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a "single source of truth" where senior executives have shared visibility into all parts of the organisation, enabling management by facts. Sales and Operations Planning: The Key to Continuous Demand Satisfaction WHITE PAPER -- Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand. Service Delivery Innovation: Creating Client Value and Enhancing Profitability WHITE PAPER -- This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation. Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability WHITE PAPER -- The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Still Struggling to Reduce Call Center Costs without Losing Customers? WHITE PAPER -- Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.		Creating a Competitive Advantage Through IT Developing A Universal Approach To Cleansing Customer And Product Data WHITE PAPER -- Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data. Leveraging the Talent Supply Chain for a Competitive Advantage WHITE PAPER -- This paper identifies the market trends driving the need for an integrated talent supply chain and describes the internal inefficiencies professional services firms must overcome to optimize their talent supply chains. Reduce the Pain of ERP Upgrades with Better Planning WHITE PAPER -- This Report offers guidance on developing an overall corporate strategy for maintaining an ERP system by providing practical advice for planning and managing an ERP upgrade project. BusinessWeek Research: Talent Management - The New Business Imperative WHITE PAPER -- Read this report to discover the views of senior human resource (HR) and information technology (IT) executives and CEOs at large and midsize companies about the talent shortage and how workforce planning can help executives address this coming crisis. Business Intelligence: The Definitive Guide for Midsize Organizations WHITE PAPER -- Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company.

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