Getting to know today's workforce management tools: Trends and use cases

Companies aren't just using workforce management software to keep track of employee hours anymore -- it's helping companies meet strategic objectives to improve revenue. Learn more in this podcast.

 

 

As the recession rages on, companies are looking for ways to get more out of their number one, and most expensive, resource -- their people. In that light, many companies are taking another look at their workforce management software.

Companies aren't just using workforce management tools to track employee hours anymore. Tools like labor analytics are helping companies better meet strategic objectives and increase revenue.

In part one of this two-part podcast on workforce management software, Steve Goldman and Don Giffels, managing partners at Workforce Insight, discuss some of the trends and leading use cases they're seeing. Workforce Insight is a strategic workforce management consulting and implementation firm, based in Denver, Colo.

 

  Getting to know workforce management software  

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  Podcast highlights  

 

  • 1:35: Introduction to workforce management software.
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  • 2:26: What are companies using it for outside of managing call centers?
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  • 3:58: What trends in adoption are you seeing during this recession?
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  • 5:24: What types of workforce management functionality are companies deploying?
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  • 6:08: What are some examples of innovative use cases?
This was first published in July 2009

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