Podcast

Getting to know today's workforce management tools: Trends and use cases

 

 

As the recession rages on, companies are looking for ways to get more out of their number one, and most expensive, resource -- their people. In that light, many companies are taking another look at their workforce management software.

Companies aren't just using workforce management tools to track employee hours anymore. Tools like labor analytics are helping companies better meet strategic objectives and increase revenue.

In part one of this two-part podcast on workforce management software, Steve Goldman and Don Giffels, managing partners at Workforce Insight, discuss some of the trends and leading use cases they're seeing. Workforce Insight is a strategic workforce management consulting and implementation firm, based in Denver, Colo.

 

  Getting to know workforce management software  

Play now:

You must have Adobe Flash Player 7 or above to view this content.See http://www.adobe.com/products/flashplayer to download now.
Download for later:

Podcast Link
• Internet Explorer: Right Click > Save Target As
• Firefox: Right Click > Save Link As

 

  Podcast highlights  

 

  • 1:35: Introduction to workforce management software.
  •  

  • 2:26: What are companies using it for outside of managing call centers?
  •  

  • 3:58: What trends in adoption are you seeing during this recession?
  •  

  • 5:24: What types of workforce management functionality are companies deploying?
  •  

  • 6:08: What are some examples of innovative use cases?

This was first published in July 2009

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: