Under the partnership, the print and output management technology from HP will be further enhanced through a joint development agreement. Customers define, manage and track document delivery from a single location using HP's printing management capabilities, said Rosanne Wyleczuk, manager of document delivery solutions at HP.
"As much as we want it to go paperless, fax, paper, e-mails and Web documents are still sometimes needed in paper form to make business processes work," Wyleczuk said. "This allows SAP customers to streamline document delivery."
Company help desk support personnel receive up to 4,000 requests annually related to printing and document management issues, according to Wyleczuk. Duplicated processes and integration failures have added to the complexity and challenges for end users, she said.
The embedded print capabilities will be part of the NetWeaver installation process. Customers will see HP print management capabilities as part of the installation portal.
"By embedding these components in the SAP environment it will result in productivity improvements and easier job training," Wyleczuk said. "Instead of managing thousands of devices, SAP customers can have a unified interface for device management as well as document job management."
The new capabilities will be made generally available in June as part of a NetWeaver service pack for customers running the mySAP Business Suite.
HP is also highlighting its adaptive computing capabilities aimed at large SAP customers as well as two new customer centers which will be used to showcase SAP on HP products.
Located in Atlanta and Houston, the $4 million customer centers will allow SAP users to develop a proof of plan concept from a design build perspective, said Dave Parsons, vice president of industry solutions at HP. SAP and HP have been partnering for about 15 years and have had more than 40,000 joint installations, Parsons said.
"We'll be providing an environment for our customers to understand, implement, and internalize through a number of partners and peripheral providers," Parsons said.