SAP support and maintenance
- April 17, 2009
SAP virtualization support calls are likely to be long and boring. Here are some tips on how to avoid them.
- April 15, 2009
In this podcast, get negotiation tips for cutting your SAP maintenance contract costs and learn negotiation mistakes customers make and what savings they're getting.
- December 11, 2008
SAP's decision to allow customers in Germany and Austria to maintain their existing support contracts raises a wide range of questions for other users.
- December 09, 2008
Because national laws require SAP to re-sign contracts with German and Austrian users, Enterprise Support price increases won't apply to them -- yet.
- October 15, 2008
While customers have been opposed to the increased SAP maintenance fees that come with SAP Enterprise Support, the offering comes with its share of advantages. Find out why customers should push for added value in SAP Enterprise Support.
- October 01, 2008
SAP support fee hikes have many SAP customers concerned. In this podcast, an SAP spokesman explains the basics of SAP Enterprise Support and why customers should come around.
- September 25, 2008
Heads of user groups worldwide will meet with SAP executives to voice their members' dissatisfaction with the SAP maintenance fee increase.
- September 03, 2008
One implementation provider shares advice for midmarket ERP customers on managing implementations, success after go-live and how to get value from Enterprise Support.
- August 19, 2008
Demand for third-party support thrived in the wake of TomorrowNow's closure, despite Oracle's lawsuit against the company. Learn how third-party support providers such as Rimini Street and netCustomer have seen an increase in customers, including ...
- August 05, 2008
SearchSAP.com's podcasts and audio downloads page contains podcasts in which analysts discuss trends related to SAP enterprise software, NetWeaver and SAP skills.
- July 18, 2008
A lack of passwords had kept thousands of Business Objects customers from accessing a new support portal.
- May 07, 2008
SAP said it added nearly 200 new customers to its new Enterprise Support offering, just as Rimini Street said it will add SAP products to its third-party support alternative.
- March 18, 2008
Organizations readying for an SAP upgrade or migration are often confused by the options available for outside help. Do they need consulting? Do they need SAP support? Do they need both?
- February 20, 2008
SAP is no longer offering Basic Support at 17% of license fees. Instead, it's offering only Enterprise Support -- for 22% of license fees.
- April 03, 2007
Regardless of the outcome of Oracle's lawsuit against SAP, one thing is becoming clear: Third-party software support is here to stay.