SAP support and maintenance
- January 15, 2010
While a lower cost maintenance and support option is good news for customers, deciding what to do could be harder without the KPI program.
- January 14, 2010
After two years of trying to push through a single SAP maintenance and support structure, the company is again offering customers two choices -- SAP Standard Support at 18% and SAP Enterprise Support at 22% of license fees.
- December 16, 2009
The SAP KPI program is working, but it's more work than participating customers anticipated, so SAP is holding off on its support and maintenance fee increase.
- December 10, 2009
While SAP was showing how to take advantage of its forthcoming releases, some users were looking to get as much as they can out of what they've already bought.
- December 01, 2009
SAP is postponing a scheduled increase in its maintenance and support fee structure as it continues to work with user groups to demonstrate the value of the service.
- November 05, 2009
A recent survey of SAP users in Ireland and the U.K. found that more than half plan to upgrade in the next 12 months, but they're not happy with the expense.
- November 04, 2009
Most companies that deploy SAP SRM on-demand reap savings, but they face reconfiguring challenges as well as the risk of delegating responsibility for strategic supplier management processes to a third party.
- October 12, 2009
Rimini Street's third-party maintenance and support extends its offering to several SAP products. One customer is enjoying the savings.
- September 23, 2009
Hardware issues affect SAP software performance in SAP infrastructures. Does the SAP hardware team resolve these issues or the SAP software team? Or is there one SAP-centric IT staff? If the server and hardware managers aren't part of the overall ...
- August 10, 2009
SAP Enterprise Support KPIs will help justify the SAP maintenance increase, but the SAP KPIs should also give customers leverage in negotiating maintenance fees.
- July 28, 2009
Don't want to pay maintenance on shelfware? Analysts offer strategies for leveraging shelfware to cut SAP maintenance costs and avoid future spending.
- May 14, 2009
At Sapphire, SAP provided more detail on its SAP Enterprise Support KPI program. It will rely heavily on Solution Manager.
- May 11, 2009
On the first day of SAP's biggest annual user conference, third-party support provider Rimini Street launches a competing support program.
- April 30, 2009
SAP's agreement to delay a maintenance fee increase until KPIs are met is a victory for customers, and for SAP itself, according to industry observers.
- April 29, 2009
SAP has agreed to delay further SAP maintenance fee increases until KPIs are met.