All-in-One Guides:SAP CRM (customer relationship management)
SAP CRM (customer relationship management)
SAP CRM best practices
Why not learn from professionals already immersed in SAP CRM? This section provides expert advice, tips and instructions on how to maximize the potential of your CRM application.
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The SAP CRM Customer Interaction Center (CIC)
Ask the Expert - DIscussing the pros and cons of the SAP CRM CIC application.
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Transfer Outlook information to the CRM business workspace
Ask the Expert - In this expert tip, CRM expert Srini Katta describes how to transfer information from MS Exchange Outlook 2003 to the mySAP CRM 4.0 business workspace.
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How do I create new material in CRM?
Ask the Expert - This CRM user can't get the category to show when trying to create a material.
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Chapter of the Month -- October 2006
Chapter of the Month - Those working with CRM on a SAP system must have a firm grasp of IC WinClient, IC WebClient and the processes for the IC Manager. Get a crash course in the basic principles here.
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Quiz: Get to know BP master data for CRM
Quiz: SearchSAP.com - CRM expert Srini Katta designed this quiz to get you up to speed on business partner master data. Test your BP and CRM skills, then learn more on this topic and how to optimize mySAP CRM.
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Mapping R/3 Account Groups and SAP CRM Roles
Checklist - SAP R/3 and SAP CRM customer master data are based on two different data models. That makes for some tricky mapping issues, but veteran CRM guru Srinivasa Katta has broken down the process into this easy step-by-step guide.
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Frequently-used SAP CRM transaction codes
Ask the Expert - Looking for transaction codes for frequently-used topics in mySAP CRM? CRM expert Srini Katta defines the codes for each topic for a SearchSAP.com user.
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How can I load CRM Ibase data from legacy data?
Ask the Expert - Learn how to transfer CRM data from legacy systems to Ibase. MySAP CRM expert Srini Katta answers questions from a curious reader.
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How can I bypass the IPC in a scenario?
Ask the Expert - Learn from mySAP CRM expert Srini Katta how to bypass the IPC in a scenario.
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SAP CRM: Sales strategy with SAP CRM 4.0
(presented by SearchCRM.com)
Chapter Download Library - Learn about sales functionality in mySAP CRM, including planning, implementation, and management activities, in this chapter from SAP PRESS.