SAP CRM (customer relationship management)

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• Manufacturing ERP

  • Teamwork, analytics help integrate financial management applications

    Financial management applications are essential in any enterprise IT strategy -- but integration with other business software is critical, experts say.

  • Get detailed when preparing RFPs for mobile ERP and BI

    A clear mobile strategy will determine the right questions to ask hardware vendors, software developers and service providers, consultants say.

  • Company finds cloud ERP integration brings plenty of on-premises work

    In-house Oracle expertise proved crucial to integrating Salesforce.com’s CRM application through the Informatica Cloud service.

• Oracle

  • Oracle purchase of Taleo indicates rising SaaS trend

    Oracle has spent $3.4 billion on Taleo and RightNow in the past few months, showing that it is serious about hosting applications in the cloud for its customers.

  • Making Monday the start of the week in Oracle SQL

    One reader asks how to set up a report in Oracle SQL so that Monday is the first day of the week.

  • Oracle Advanced Analytics bundles R with Oracle Database

    Oracle Advanced Analytics is the company’s newest announcement around data analytics, a market that Oracle seeks to blanket with products.

• Data Management

  • AAA picks Dell Boomi cloud integration tools over IBM, Jitterbit

    A local AAA auto club serving three western states is using cloud-based data integration tools to help drive an aggressive cloud computing strategy.

  • From the Editors: Framing the case for enterprise data virtualization

    There’s no lack of choices to consider if you’re looking at a possible data virtualization deployment -- both in terms of the vendors offering tools and the potential uses for the technology.

  • Forrester Wave: Informatica, IBM lead data virtualization tools market

    Informatica and IBM are the top dogs in the data virtualization software market, thanks to a strong combination of “enterprise-class” features, according to Forrester Research Inc.

• DataManagement UK

  • Gartner: Address economy, compliance with information governance, MDM

    IT leaders need to get information governance right if MDM is to help cut costs, stoke productivity and mitigate risk, according to Gartner on the eve of the MDM summit.

  • Gartner: Business, analytics fail to connect, mobile BI gets real

    Gartner’s BI London summit will show a landscape beset by strategic misalignment, intra-organisational struggle and weak cloud adoption. Yet mobile BI is becoming a reality.

  • 2012 training courses: BI, data management, data warehousing

    Find out where to hone your business intelligence, data management and data warehouse skills with this list of training courses for 2012.

• Business Analytics

  • Airport retailer leaves Excel behind with BI tools makeover

    The Paradies Shops’ search for BI tools to access data quickly and break away from Excel spreadsheets started with data discovery vendors but didn’t end with them.

  • Hadoop is hot, but not most popular ‘big data’ technology

    New research reveals businesses’ relative lack of “big data” maturity and the hurdles in both technology and analytics techniques they need to overcome.

  • Mobile BI brings more than security concerns to the table, TDWI says

    Interest in mobile BI is growing, but democratizing data also presents hurdles for building a business case, according to new research from TDWI.

• CRM

  • As social media expands, companies need to center social CRM plans

    With social CRM gaining popularity, companies need to identify their audiences are and what social media sites and technology they use, analysts say.

  • Red Sox hit home run with custom Microsoft CRM app

    The Boston Red Sox spent seven years searching for a CRM system to handle ticketing and fan engagement before selecting a custom version of Microsoft CRM.

  • Contact center social will (slowly) become norm

    In this expert response, find some ways contact centers are using social media channels to manage customer contact volume.

• Content Management

  • Web content management's new role: Fueling digitally driven businesses

    Web content management is not just about publishing Web pages any more, according to one industry expert. It has become a way to use content to power useful business applications for the enterprise.

  • Data archive strategy key to efficient enterprise content management

    Digital archiving and the longevity of electronic information is being overlooked by enterprise content management professionals at the enterprise’s peril. Digital doesn’t necessarily mean permanent.

  • Lancaster Bible College gets cloud Web content management system boost

    After technical infrastructure issues continually crashed Lancaster Bible College’s website over the course of a year, the school switched to a cloud Web content management system.

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