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 Featured Topic:  Crash course- mySAP CRM
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Last Updated: Jan 10, 2005 
Are you struggling with CRM? Need a quick knowledge fix? This week we have CRM news, reviews, case studies, tips, white papers and expert advice to beef up your mySAP CRM know-how. >> Whatis mySAP?
>> Whatis CRM?
NEWS:
>> Choosing CRM solutions is tricky business (IndustryWeek Magazine) 06 May 2003
>> SAP to demo MySAP CRM suite at Sapphire (eWEEK) 21 Apr 2003
>> Gartner: PRM showing solid ROI (CRM Daily) 29 Apr 2003
>> Price-optimization apps on CRM menu (CRM Daily) 18 Apr 2003
>> Pivotal readies biggest release in years (SearchCRM.com) 16 Apr 2003
>> Hail the CRM application suite (Line56) 11 Apr 2003
>> Aberdeen highlights CRM success stories  (SearchCRM.com ) 10 Apr 2003
>> Are CRM consultants objective? (CRM Magazine) 02 Apr 2003
>> CRM possibilities, realities (CRMDaily) 24 Mar 2003
>> Avid Technology's SAP CRM success (SearchSAP.com) 19 Feb 2003
LINKS:
>> Best Web Links-->Applications and Modules-->Customer Relationship Management
ADVICE:
>> CRM analytics gets you closer to the customer
TIP :Successful data mining & analysis provides a complete view of the customer, allowing businesses to make informed decisions.
>> CRM questionnaire and workshop agenda
ASK THE EXPERTS :In your response to a question regarding CRM workshops, you noted a CRM questionnaire and workshop agenda. Is it possible for ...
>> What documentation is available on TPM within SAP CRM?
ASK THE EXPERTS :What documentation is available on TPM within SAP CRM?
>> What does function module SMO_SNDBITS_SETX in CRM MW do?
ASK THE EXPERTS :What does function module SMO_SNDBITS_SETX in CRM MW do?
>> Transferring legacy data to CRM and MSA
ASK THE EXPERTS :Hi, let me transfer a question from a customer project I'm working on. The customer want to transfer legacy data to CRM ...
>> Does CRM 3.1 require SAP Portal?
ASK THE EXPERTS :I'm new in the CRM area in SAP. I have a few questions regarding version 3.1:

Question 1: Does this version ...
>> mySAP CRM and SAP Webflow
ASK THE EXPERTS :

Are you familiar with SAP's Webflow product and how it interacts with CRM? Is the interface easy to setup?
>> How do we customize the opportunity screen?
ASK THE EXPERTS :

We are into the process of implementing CRM in our company, we need to customize the opportunity screen, e.g. merging two ...

>> Information about the Visual Configuration Tool
ASK THE EXPERTS :

We are new to SAP technology, I heard about Visual Configuration Tool (VCT) while reading a white paper. I understand it ...

>> Integrating mySAP CRM with other packages
ASK THE EXPERTS :

When it comes to integrating mySAP CRM with other packages... How would you rate it? Easy/simple; quite some effort ...

>> SAP R/3 as Master and CRM 3.0 as Slave
ASK THE EXPERTS :

We have 5 SAP R/3 system (ver 4.0b - 4.6c) and are implementing CRM 3.0. We would like to have SAP R/3 as a Master for ...

>> Implementing marketing functionality using SAP CRM
ASK THE EXPERTS :

We want to implement marketing functionality using SAP CRM. We want to do campaign management, planning and controlling ...

>> Are the CRM and MM module databases synchronized?
ASK THE EXPERTS :

Are the CRM and MM module databases synchronized?

>> Tracking shipments by linking through carrier's tracking Website
ASK THE EXPERTS :

Some of the mySAP documentation mentions the capability to link through to carrier's tracking websites so that customers ...

>> Are the CRM and SD module databases synchronized?
ASK THE EXPERTS :

My question has to do with the Customer master. Do two physical databases which contain the Customer master data actually ...

>> Introduction to mySAP CRM and version 3.1
WEBCASTS :Join us as expert Srinivasa Katta provides an overview of mySAP CRM, including implementation strategies and features of the ...
WHITE PAPERS:
>> Integrating CRM, ERP and e-business applications
>> Analytical CRM
>> A Business View of mySAP CRM
>> Sales Methodology in mySAP CRM Opportunity Management
>> PeopleSoft CRM: The Case for DB2 and zSeries 900
>> Requirements and Project Management
VENDORS:
>> Vendor Directory-->Application and Modules-->Customer Relationship Management
BOOKS:
>> Integrating ERP, CRM, Supply Chain Management, and Smart Materials Price: $ 53.96
By binding a wealth of interdependent issues between the covers of one book, Integrating ERP, CRM, Supply Chain Management, ...

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