NEWS: >> SAP adds e-commerce, CRM features for SMBs through acquisition (SearchSAP.com) 10 Jul 2006 >> Microsoft changes up CRM, BI (SearchCRM.com) 29 Jun 2006 >> Vendors discuss next phase of CRM market evolution (SearchCRM.com) 15 Jun 2006 >> Oracle bolsters Siebel on demand CRM through acquisition (SearchCRM.com) 15 Jun 2006 >> Wrigley's trade promotion gets boost with SAP CRM (SearchCRM.com) 30 May 2006 >> SAP adds marketing features to CRM on-demand (SearchSAP.com) 10 May 2006 >> CRM service providers found lacking (SearchCRM.com) 21 Mar 2006 >> Podcast: SAP CRM on demand; Mendocino unwrapped (SearchSAP.com) 15 Mar 2006 >> SAP acknowledges barrier to mySAP CRM implementations (SearchSAP.com) 13 Feb 2006 >> SAP launches on-demand CRM (SearchSAP.com) 02 Feb 2006 >> Lessons learned: Firm overcomes struggles with SAP CRM (SearchSAP.com) 12 Jan 2006 >> Microsoft readies CRM update (SearchCRM.com) 03 Nov 2005 >> Big business buys into on-demand CRM (The Deal.com) 23 Jun 2006 >> NetSuite to sell on-demand CRM, ERP at CompUSA (SearchCRM.com) 27 Jun 2006 >> More consolidation expected in CRM market (Silicon.com) 21 Jun 2006 >> SugarCRM CEO touts benefits of open source (SearchCRM.com) 31 May 2006 >> Hosted CRM vendors vie for supremacy (SearchCRM.com) 24 May 2006 >> NetSuite CRM goes vertical (SearchCRM.com) 14 Mar 2006 >> SAP honchos explain CRM on-demand strategy (eWEEK) 15 Feb 2006 >> Is enterprise CRM dead? (SearchCRM.com) 01 Dec 2005 ADVICE: >> Who will lead the CRM market in three years: SAP or Oracle? ASK THE EXPERTS :I'd like to hear your predictions. In the next two to three years, who will lead the CRM market: SAP or Oracle? >> A quick guide to ROI with mySAP CRM TIP :CIOs share tips on how to make sure mySAP CRM produces for you. >> Lessons learned: Best practices for an SAP CRM implementation TIP :Satish Subramanian, an MIS manager and CRM project manager at Varian Medical Systems shares how his project team overcame a ... >> CRM ROI 101 TIP :A carefully laid out ROI methodology can help you avoid the notorious CRM failures that so many companies have suffered. ... >> CRM ROI: Fact or fiction? TIP :What is the success rate for ROI from CRM implementations? There are many stats on this topic. Get the facts from our ROI ... >> Hosted or in-house CRM? It depends TIP :In-house CRM provides more flexibility, but hosting is cheaper. Before you choose an approach, you should figure out which ... >> SAP CRM 3.0 upgrade to SAP CRM 4.0: A functionality comparison ASK THE EXPERTS :My company currently uses SAP CRM 3.0. Can you tell me the primary functionality difference between CRM 3.0 and CRM 4.0? >> SAP CRM and R/3 cross business processes ASK THE EXPERTS :Are there any standard business processes crossing SAP CRM and R/3? >> Why do I have to install BW before CRM? ASK THE EXPERTS :You mentioned installing BW before CRM is necessary in one of your replies. Why? Is it related to the analytical function of ... >> What are good SAP security for CRM resources? ASK THE EXPERTS :I am searching for information regarding SAP security for CRM. Are there any resources which covers this subject? Can you ... >> Building a business case for a CRM upgrade ASK THE EXPERTS :We are going for a CRM upgrade from CRM 2.0C to CRM 4.0. What is the best business case to provide to the client so that it ... >> Differences: CRM implementations vs. ERP implementations ASK THE EXPERTS :What are the major organizational differences between a CRM implementation and an ERP implementation? >> What are the best practices for an SAP CRM implementation? ASK THE EXPERTS :Can you provide some best practices for an SAP CRM implementation? We have an SAP R/3 backend system. Also please let me know ... LEARNING TOOLS: >> SAP CRM training tutorial >> SAP CRM FAQ

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