NEWS: >> Siebel beats the SOA drum, threatens SAP (SearchSAP.com) 25 Oct 2005 >> Microsoft plans hosted CRM launch (CRN) 24 Oct 2005 >> SAP's McDermott on retail strategy, CRM, Oracle, part 2 (SearchSAP.com) 23 May 2005 >> Hosted support market heats up (SearchCRM.com) 12 Oct 2005 >> SAP readies CRM launch (CBROnline.com) 05 Oct 2005 >> CRM details in short supply at OpenWorld (SearchCRM.com) 20 Sep 2005 >> Oracle reveals first Fusion apps (SearchCRM.com) 21 Sep 2005 >> Choices loom as vendors launch hosted CRM (SearchSAP.com) 29 Aug 2005 >> SAP to address hosted CRM shortcomings (CNET News.com) 15 Aug 2005 >> CRM's ROI answer (SearchCRM.com) 23 Mar 2005 ADVICE: >> CRM ROI 101 TIP :A carefully laid out ROI methodology can help you avoid the notorious CRM failures that so many companies have suffered. ... >> CRM ROI: Fact or fiction? TIP :What is the success rate for ROI from CRM implementations? There are many stats on this topic. Get the facts from our ROI ... WHITE PAPERS: >> Five secrets of a winning CRM strategy >> A Business View of mySAP CRM LEARNING TOOLS: >> SAP CRM FAQ

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