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 Featured Topic:  CRM update
Last Updated: Nov 11, 2005 
There's thunder at the horizon about hosted CRM from SAP. Meanwhile, Microsoft and Oracle are upping the CRM ante. Here are the latest news stories to get you up to speed.
Microsoft readies CRM update

(07 Nov 2005)

Microsoft hopes tighter integration with Outlook will make its CRM product more competitive with SAP, Siebel and others.

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NEWS:
>> Siebel beats the SOA drum, threatens SAP (SearchSAP.com) 25 Oct 2005
>> Microsoft plans hosted CRM launch (CRN) 24 Oct 2005
>> SAP's McDermott on retail strategy, CRM, Oracle, part 2 (SearchSAP.com) 23 May 2005
>> Hosted support market heats up (SearchCRM.com) 12 Oct 2005
>> SAP readies CRM launch (CBROnline.com) 05 Oct 2005
>> CRM details in short supply at OpenWorld (SearchCRM.com) 20 Sep 2005
>> Oracle reveals first Fusion apps (SearchCRM.com) 21 Sep 2005
>> Choices loom as vendors launch hosted CRM (SearchSAP.com) 29 Aug 2005
>> SAP to address hosted CRM shortcomings (CNET News.com) 15 Aug 2005
>> CRM's ROI answer (SearchCRM.com) 23 Mar 2005
ADVICE:
>> CRM ROI 101
TIP :A carefully laid out ROI methodology can help you avoid the notorious CRM failures that so many companies have suffered. ...
>> CRM ROI: Fact or fiction?
TIP :What is the success rate for ROI from CRM implementations? There are many stats on this topic. Get the facts from our ROI ...
WHITE PAPERS:
>> Five secrets of a winning CRM strategy
>> A Business View of mySAP CRM
LEARNING TOOLS:
>> SAP CRM FAQ

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