Technical information

SAP R/3 and SAP CRM customer master data are based on two different data models. That makes for some tricky mapping issues, but veteran CRM guru Srinivasa Katta has broken down the process into this easy step-by-step guide.

The R/3 Plug-In maps customers in Ship-to, Sold-to, Bill-to and Payer Account groups in R/3 to CRM higher level Role CRM000. As a result of the mapping, an R/3 customer created in account 0002 (Ship-to) in ECC or R/3 will have Sold-to, Bill-to and Payer roles in addition to the Ship-to Party Role when downloaded to CRM system

Likewise, system uploads customers to have all partner function assignments (Sold-to, Ship-to, Bill-to and payer) when a CRM Bill-to Party or Ship-to Party or Payer is uploaded to back-end ECC or R/3 system.

This is because ECC or R/3 and CRM customer master data is based on two different data models.

As a result, there is no 1:1 mapping between ECC or R/3 Account groups and CRM BP Roles. This would cause a Ship-to Party to appear as Sold-to Party when a BP search is done based on The BP Roles. This would in turn create transactions with the Ship-to Party customer as the Sold-to Party customer.

Basic Assumptions:
SAP CRM Release is less than CRM 5.0 and connected with a back-end ECC or R/3 system. In SAP CRM release CRM 5.0 changes were made to the business partner role concept, including a change whereby when you create a BP in the roles sold-to party, goods recipient, payer and invoice recipient, the customer role is not updated. Rather there is an individual update for each of the roles mentioned.

Business Requirements:
Maintain 1:1 mapping between ECC or R/3 customer account groups and CRM BP Roles.


MAPPING R/3 ACCOUNT GROUPS AND CRM ROLES

 Home: Introduction
 Part 1: Background information
 Part 2: Technical information
 Part 3: Scenario: CRM being the lead system
 Part 4: Scenario results
 Part 5: Configuration prerequisites in ECC or R/3 and CRM systems
 Part 6: Scenario: ECC or R/3 being the lead system
 Part 7: Maintain excluded functions
 Review: Conclusion and more resources
This was last published in November 2005

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