Checklist

Scenario: ECC or R/3 being the lead system

It is not possible to maintain 1:1 mapping between ECC or R/3 and CRM Roles while downloading the customers from ECC or an R/3 system to CRM. Account groups are mapped to the customer classification, which is BP Role CRM000. We could control the mapping between CRM and ECC or R/3 by entering the ECC or R/3 account group in CRM BP while creating it. This is not possible without modifications to R/3 Plug-In while downloading the customers from ECC to CRM.

MAPPING R/3 ACCOUNT GROUPS AND CRM ROLES

 Home: Introduction
 Part 1: Background information
 Part 2: Technical information
 Part 3: Scenario: CRM being the lead system
 Part 4: Scenario results
 Part 5: Configuration prerequisites in ECC or R/3 and CRM systems
 Part 6: Scenario: ECC or R/3 being the lead system
 Part 7: Maintain excluded functions
 Review: Conclusion and more resources

This was first published in November 2005

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